Get in Touch With Us
Have a question about something you have read on this site, or noticed a detail that needs a second look? This page explains how to get in touch and what kind of messages we are best placed to help with.
Why Readers Contact Us
Sweepstakes Casinos covers sweepstakes and social casinos, with a particular focus on how quickly different platforms process Sweepstakes Coin redemptions, what identity checks are involved, and how the welcome offers on our comparison tables actually work. Most messages we receive fall into one of a few categories, and knowing which one yours belongs to helps us route it to the right person.
- Questions about a specific operator — for example, how redemption thresholds or verification steps work at a platform such as Crown Coins, SplashCoins or McLuck.
- Corrections — if a welcome offer, eligible-state list or redemption detail has changed since we last checked it, please tell us. Operators update terms often, and we would rather fix it than leave it stale.
- General questions about the sweepstakes model — how Gold Coins differ from Sweepstakes Coins, how the free entry method works, or what "no purchase necessary" actually means in practice.
- Feedback on our coverage — including requests to look at a platform we have not yet reviewed, or feedback on how we present payout speed and other comparison criteria.
- Partnership or editorial enquiries — if you represent an operator or a related business and want to discuss working with us.
How to Reach Us
The most reliable way to contact our team is by email at [email protected]. Include a short summary of your question or the name of the operator you are asking about, and we will get back to you as soon as we can. We do not run a live chat or phone line at this time, so email remains the fastest route to a real answer.
What We Can and Cannot Help With
We are an independent research and comparison resource, not a customer support desk for any individual sweepstakes casino. If you have an account issue, a redemption that is delayed, or a verification question tied to a specific platform, that has to go through the operator's own support channel — we do not have access to individual player accounts and cannot intervene on your behalf.
What we can help with is context: explaining how redemption timelines and identity checks generally work across the industry, pointing out where a state has restricted or limited sweepstakes casino availability, or clarifying how a welcome offer such as those listed on our Best Non GamStop Casinos 2026 page is structured. If your question touches on responsible play, let us know in your message and we will point you toward appropriate resources.
A Note on Accuracy and Independence
Some of the operators featured on this site pay us a commission when a reader signs up through our links. That relationship never decides how an operator is ranked or reviewed — our ratings reflect our own research into offers, redemption processes and state availability. If you spot something that looks off, telling us directly is the fastest way to get it corrected, since availability, bonus terms and eligible states can change without much notice.
We also want to be clear that we are not a legal authority on sweepstakes casino regulation. Laws vary by state and change over time, so if you have a specific question about whether a platform is available where you live, the operator's own terms and your state's current rules are the sources that matter — we can point you in the right direction, but we cannot give legal advice.
Before You Write In
A few quick checks can save time on both ends:
- If your question is about eligibility or state restrictions, check the operator's own terms page first — this changes more often than almost anything else we track.
- If you are asking about a redemption delay, have your account details and any reference number ready, since we may ask you to raise it with the operator directly.
- If you are reporting outdated information, tell us which page and which detail — a bonus amount, a state list, a payout timeframe — so we can verify it quickly.
We read every message that comes in and reply from a real person, not an automated system. Thanks for taking the time to reach out.